What our customers are saying about us

Tish  12 May 2021
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A lovely atmosphere, staff are so friendly, would recommend Fab to all my friends.
Helen  11 May 2021
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It’s always a pleasure and a treat, well done
Noemi  08 May 2021
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Amazing massage and manicure from Jess today, felt really good leaving the clinic ????
Rebecca  08 May 2021
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Very happy with the treatment very professional and friendly
Lucy  08 May 2021
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Vicky is great, she is really knowledgeable and makes me feel well looked after every time I attend.
Laura  07 May 2021
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So pleased with the treatment I recieved from Vicky. I was extremely nervous but she put my mind at ease and talked me through everything as she was doing it. I will be back to book in some more treatments, I felt very at home. Thank you for your warm and friendly service:)
Sonia Myers  06 May 2021
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Victoria Parry  06 May 2021
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Anneka  05 May 2021
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I’ve now found my happy place to come to relax and have my brows done! A huge thank you to your superstar Jordan who made me feel so welcome and gave me the brows I wanted!
Niki  04 May 2021
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Perfect service, friendly and professional
Carol  04 May 2021
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Had a manicure today by Jess. A true perfectionist. Very pleased. Thank you.
Deborah  03 May 2021
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First facial since covid19 and my skin feels and looks wonderful thanks to the expertise of Lucy and the products and treatment techniques used.
Paulina  03 May 2021
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Praba  02 May 2021
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Excellent service and really happy with the service and care
Lidia  02 May 2021
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Very professional, caring and helpful staff
Diane  02 May 2021
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Loved it was really nice to be looked after and have a chat whilst having my nails done,she did an excellent job.
Bali  30 Apr 2021
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Lucy was very knowledgeable. She had a good understanding of the treatment I need and the products I will need. Lucy was friendly and put my mind at rest. Thanks so much.
Claire  26 Apr 2021
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I was comfortable and very relaxed during my session. Both Jordan (in a previous session) and Lucy were able to answer any questions I had with knowledge and experience and were able to recommend products for any skin complaints I had. Really look forward to my 'me' time. Thank you.
Natalija  24 Apr 2021
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Fantastic clinic and service is 10 from 10. Just had my treatment with specialist Lucy, she done amazing job. She is absolutely high level professional.
Jenni  22 Apr 2021
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Sylvia  22 Apr 2021
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Jess is great, I have visited her twice for separate services and she made me feel very relaxed and chilled. Throughly enjoyed my time at Fab and will be making more appointments with her
Yulia  21 Apr 2021
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Karen  30 Dec 2020
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Absolutely perfect as usual
Jadie  29 Dec 2020
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Jess was amazing, as she always is. Love coming to the clinic!!
Sue Horrobin  29 Dec 2020
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Lovely all round*****
Heidi  27 Dec 2020
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Treatment was as described, Jordan was lovely, I’m excited to see the results
julie  23 Dec 2020
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Wonderful, quality service with the utmost of care and safety measures in place. High recommended.
Samantha  23 Dec 2020
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Lovely nail appointment as usual. Would highly recommend!
Denise  22 Dec 2020
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Great job as always.
Jean  21 Dec 2020
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Excellent. Hoping for some good results.
Jane  21 Dec 2020
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As always, just lovely!
Ewelina  18 Dec 2020
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As always fantastic service and very professional. Highly recommend.
Liz  18 Dec 2020
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Could have almost nodded off while Jess was doing my eyebrows - heated table was amazing and the whole experience very relaxing.
Michael  17 Dec 2020
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Entire experience was really relaxing and jess was brilliant
Amy  17 Dec 2020
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I love having this treatment with Lucy. She's very gentle and i often feel so relaxed that i start to drift off! Lucy is very friendly and I wouldn't hesitate to recommend her. I will be back in the near future. Thank you x
Lydia  17 Dec 2020
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Amazing back massage by Jessica, felt so welcome and at ease at FabClincs! I will definitely be returning in the new year!????????
Sharon  16 Dec 2020
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Very relaxing, very professional, a real treat, thank you
Heidi  16 Dec 2020
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Fabulous as always and loving my results so far
Deborah  16 Dec 2020
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Fab service, fab environment, which is why I don't go anywhere else, thank you Lucy
Andrew  15 Dec 2020
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Really enjoyed this, Thank you
Belinda  14 Dec 2020
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Lovely staff very friendly and professional ????
Kristina Bagrin  11 Dec 2020
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Amazing, caring and very professional ???? Called "FAB" for a reason ????
Julie  10 Dec 2020
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I hope I’ve done this right - I assumed 5 was the ‘best’ score. Jessica was incredibly professional, a perfectionist, and did a fantastic job on my lashes and brows - I love them!
Jackie Carter  10 Dec 2020
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Lovely relaxing experience. Lucy was very good at explaining the procedure and how it works. Looking forward to my next appointment
Yasmin  09 Dec 2020
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Jessica is amazing! So friendly and easy to talk to, she gave me really good advice and I’m so happy with my brows, I’d definitely recommend her to everyone I know! X
Kendal  09 Dec 2020
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Hope to be back soon x
Helen  08 Dec 2020
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Thank you for making me feel good
Claire  07 Dec 2020
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Extremely pleased with my whole experience. It’s such a pleasure to attend a professional clinic in Loughborough. I would recommend Lucy and Fab Clinic to anyone
Debbie  07 Dec 2020
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Great treatment and really made to feel relaxed
Rob  05 Dec 2020
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Great service
Rebecca  04 Dec 2020
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Enjoyed my visit and felt there were great COVID measures in place. Jordan was amazing as always!
Lesley Barham  04 Dec 2020
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5 stars as always. Thank you
Kathryn  03 Dec 2020
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Jordan as always was friendly and professional. I was made to feel safe and the environment was clean and I felt all the precautions had been taken.
Sharon  04 Nov 2020
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Enjoyed having my first treatment. Jordan is nice and explains everything and has excellent customer service...Thank you Jordan
Gemma  02 Nov 2020
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Fantastic as usual
Angela  31 Oct 2020
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Wonderful service, as always. Extremely ‘Covid safe’. Happy lady with snazzy nails!!!
Lana  30 Oct 2020
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Very satisfied
Shaheena  30 Oct 2020
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Very nice
Daniella  30 Oct 2020
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I was very pleased about staff and services.
Andrew  27 Oct 2020
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Very good thank you
Mala  27 Oct 2020
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Fab customer service would highly recommend them
Rob  24 Oct 2020
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Fabulous as always
Gill  23 Oct 2020
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Lucy is very professional and I received excellent care!
Jessica  22 Oct 2020
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Always 5* rating. Lucy is really lovely and always makes me feel comfortable
Jessica  22 Oct 2020
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I have been seeing Lucy for my microdermabrasion for years now. Not only is she a lovely person, she knows her stuff! Always a fab treatment and I leave with my skin feeling so much better! Can’t wait for next time. Thank you!
Jessica  22 Oct 2020
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Fabulous back massage by Jessica today. Lovely, clean environment and a great treatment! Left really super relaxed! Can’t wait to see you again. Thank you !
Shirley  19 Oct 2020
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Excellent service. Jordan was really professional, friendly and knowledgeable.
Lana  15 Oct 2020
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A very pleasurable experience. Thank you very much
Jess  14 Oct 2020
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The lady who did my brows was lovely, really chatty and bubbly. Everywhere seems spotless and service was fast and smooth. Super impressed with the outcome of my eyebrows, the best I’ve ever had them done.
Rachel  14 Oct 2020
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Second visit since lifting of restrictions. Professional, friendly. Immaculately clean and safe.
Sally  13 Oct 2020
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So impressed with the efficient friendly atmosphere and service
Julie  10 Oct 2020
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Elizabeth  10 Oct 2020
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My experience at Fab hadn’t really changed, apart from the obvious Covid protol- which was applied in a very professional, yet friendly and approachable manner. Great work Team Fab ❤️
Debra  09 Oct 2020
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The person who did my treatment is lovely,and so caring. She explains everything snd is vet attentive, as is the other therapist I have seen. They are both top people
Jessica  01 Oct 2020
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Vicki is amazing! Recommended what she thought was best for my skin rather than taking a generic approach. Would 100% recommend.
Natalie  30 Sep 2020
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Jess was fantastic. Very knowledgeable and she kept checking throughout various stages I was happy. The clinic was very clean and I felt very safe being there.
Belinda  27 Sep 2020
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I’ve had several IPL hair removal treatments on my legs and I am very pleased with the result. Lucy is very professional and makes you feel very comfortable.
Charlotte  27 Sep 2020
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I've had a few treatments at Fab so far but never a back massage. I will definitely be booking another one, Jessica was brilliant, perfect pressure, my shoulders and neck feel great!
Shelley  27 Sep 2020
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Jessica was great! Really happy with the results and would definitely return.
Amanda  27 Sep 2020
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Excellent treatment. My eyelashes look amazing. Jessica was very professional and attentive. Highly recommend
Sarah  26 Sep 2020
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I love my lashes, eyebrows look fab. Thank you Jessica, so glad I booked LVL lashes
Megan  24 Sep 2020
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Vicky is kind, professional and knowledgable and made me feel at ease and relaxed.
Carol  21 Sep 2020
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Excellent service in a safe environment. Thank you.
Karima  20 Sep 2020
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Lucy was great.
Elsa  19 Sep 2020
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Lucy is very professional and friendly, really efficient service and client care
Tracy  15 Sep 2020
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I will definitely be visiting again as I received outstanding service.
Kathryn  15 Sep 2020
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Lovely to beable to resume my treatments. I missed you.
Julie  15 Sep 2020
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Thank you
Liz  15 Sep 2020
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First facial for a ver, very long time! Vicky has definitely not lost her touch - haven’t felt so relaxed in a long time. Skin feels supersoft!
Saira  15 Sep 2020
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Jordan was extremely friendly and explained the treatment thoroughly
Gemma  14 Sep 2020
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Second visit to the clinic today and Ive been impressed both time’s by the staff, cleanliness and care!
ray  13 Sep 2020
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Very nice and jolly professionally, Yeah il be back in the future x
Angela  13 Sep 2020
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Wonderful service, beautiful surroundings. Excellent beautician. Completely COVID aware and compliant. Already booked my next treatment!!
Susan Goodwin  10 Sep 2020
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Never fails to impress in all aspects of care , treatment & environment
Deborah  10 Sep 2020
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Fabulous pedicure as always by Jessica just love the colour❤️ wouldn't go anywhere else,. Feel totally safe at fab clinics.
Deborah  10 Sep 2020
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As always treatment done very professionally in a very safe environment, wouldn't go anywhere else.
Kayleigh  10 Sep 2020
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Jordan was very friendly and explained everything to me. The room was lovely and clean.
Helen  10 Sep 2020
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A really great experience, thank you ????
Viktoria  10 Sep 2020
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Lovely treatment, skin felt plump, nourished and soft afterwards.
Andrew  09 Sep 2020
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This was my first trip to a clinic and it was a lot of fun. Thank you.
Priti Datt  08 Sep 2020
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Excellent service from Jordan and such a clean and socially distanced experience! Well done to all at fab clinics
Heidi  06 Sep 2020
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Love this place by far the best in Loughborough for brows, really impressed by the staff care and attention to detail and have recommended many times
Jeanette  06 Sep 2020
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Very happy, well taken care of, treatment was very good. Looking forward to the next .
Jasmine  04 Sep 2020
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Great service and super sweet staff!
Jo Kerry  02 Sep 2020
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Excellent treatment and Covid safe! What more could you ask for?
Beverley  30 Aug 2020
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Very pleased with my eyelashes and eyebrows, you expect to find this quality of salon in London
Sarah  29 Aug 2020
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Fabulous service, quality and expertise.
Shannon  29 Aug 2020
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Jordan was lovely and i am so in love with my eyebrows!
Fiona  28 Aug 2020
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Excellent service. Always welcoming, friendly and professional.
Jane Meadows  28 Aug 2020
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Jane  27 Aug 2020
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Lucy is excellent
Tracy  26 Aug 2020
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Great appointment today, very attentive and took care with my treatment. This was the first time I have been to Jessica and would definitely book with her again.
Karen  26 Aug 2020
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Loved my first ipl treatment- thank you so much
Liz  25 Aug 2020
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First time I’ve had LVL and HD for eyebrows and lashes. Very pleased with outcome Jordan explained process very clearly and I felt very relaxed throughout.
Pamela  24 Aug 2020
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Cannot fault Fab Clinics. Their commitment to making the environment COVID secure is second to none. Jordon is fantastic, she made me feel very at ease. I had LVL lashes and a HD brow treatment which was amazing as always. I thoroughly enjoyed being in the private treatment room as it felt much more relaxed. Thanks again Jordon and Fab Clinics, already looking forward to my next treatment.
sue  23 Aug 2020
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Excellent- very happy with my new brows!
Claire  23 Aug 2020
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Very friendly, liked the fact that it wasn’t about a quick 5 minute fixed by trying to sell something just because. I liked the time that was taken, the questions asked to get to know me and about me and my lifestyle and advised me based on me and my personal lifestyle. Would highly recommend.
Denise  23 Aug 2020
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Excellent safe and friendly. Jordan has done an amazing job on my brows. Thank you.
Fiona  23 Aug 2020
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Excellent service.
Janet Manison  22 Aug 2020
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Excellent!!!
Elsa  19 Aug 2020
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Lucy was very professional and made me feel very comfortable.
Julie  19 Aug 2020
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Jessica was very friendly and professional and the procedure was practically painless the ice packs made a huge difference.
Julie  19 Aug 2020
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Lucy was warm and professional throughout my consultation. I felt well prepared and cared for. The clinic is spotlessly clean without feeling too clinical
Sandra  19 Aug 2020
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Thank you Lucy for your professional, cheery , gentle and thoughtful manner and treatment. As all at Fab you are very welcoming and never make you feel rushed.
Liz  14 Aug 2020
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So pleased with my pedicure and relieved that you have go ahead for close facial work now! See you soon.
Jane Meadows  11 Aug 2020
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As always, professional,friendly,always knowledgeable about treatments and products on offer. Lovely environment. Thank you ????
Barbara  10 Aug 2020
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If you have never experienced a hot stone massage, I highly recommend Fab Clinic for it. The hot stone massage was ABSOLUTELY AMAZING! To be honest, I've had deep tissue massages and a spa pedicure at Fab Clinic as well and the staff are wonderful - you really can't go wrong.
Sarah  31 Jul 2020
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Felt safe with the New processes of limiting Covid 19 risk. Great customer experience
Mary Nikoloff  28 Jul 2020
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A little tricky getting into the building with the code. Apart from that Jordan Cox was lovely.
Sharon  27 Jul 2020
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Lovely manicure and pedicure today. Felt very comfortable with all the safety measures put in place. Very friendly service.
Jadie  25 Jul 2020
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So lovely to be back. Everyone as friendly as ever and just as relaxing!! Thank you all
Gaynor  24 Jul 2020
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I felt very safe - the clinic is highly organised and safety was paramount. Jessica did the most amazing back and neck massage and I have rebooked! Can definitely recommend.
Fiona  24 Jul 2020
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Lucy has been very caring, informative and professional. A great service.
Liz  24 Jul 2020
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Always a pleasure to talk ideas and hopes for body transformations with such a skilled technician/cosmetician like Vicky
Jessica  23 Jul 2020
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Lovely treatment as always. A very safe, clean environment! Thank you
Liz  20 Jul 2020
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So so happy to be back at FAB! Environment clinically clean and staff all wearing appropriate PPE. Very safe and well looked after as always *****
Toni  20 Jul 2020
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Amazing experience - I thought the revised practices would make things a lot more awkward but it wasn’t at all and my nails are perfect
Beverley  20 Jul 2020
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Very clean and safety conscious, loved having my pedicure done, going to have a manicure tomorrow
Jasmine  20 Jul 2020
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5 being strong. Super friendly staff. Had a great experience and will be back for future appointments.
Toni-Marie  20 Jul 2020
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I am assuming 5 is the best.
Milena  18 Jul 2020
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Lucy was lovely as always. Made me feel very pampered. The clinic really made me feel safe and was spotless.
Elsa  18 Jul 2020
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Very informative consultation
Louise  18 Jul 2020
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Laura  18 Jul 2020
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Excellent service and treatment. Lucy is excellent at what she does
Tina  22 Mar 2020
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Always amazing at your clinic. Vicky is amazing and very professional and so are the rest of the lovely ladies should all be so proud of there self for the very high standards they give. Tina .
Katie  21 Mar 2020
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Natasha  21 Mar 2020
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Beautiful salon, Very professional service, and friendly staff.
Sarah  20 Mar 2020
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Louise  20 Mar 2020
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Victoria Parry  19 Mar 2020
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Amrit Gill  17 Mar 2020
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Angelika  15 Mar 2020
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ray  15 Mar 2020
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Only goes up to 5 I was hoping to give Lucy 10es, Yeah I felt really comfortable x
Tina  14 Mar 2020
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It was my first time going to fab clinic and found the experience very welcoming and relaxing. Vicky was amazing explained everything about the procedure and the treatment I was having. I am definitely returning to fab clinic . Thank you Vicky for being so professional and for making me feel so comfortable and relaxed.
Jo Kerry  14 Mar 2020
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Vicky was amazing as usual! Love visiting Fab clinics.
Danielle  14 Mar 2020
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I went up for an eyebrow reshape by jessica, which she did an amazing job, love the shape of my eyebrows. I then decided I want the microdermabrasion facial which wow, my face has never felt so light! This was done by Georgia, she was very chatty, friendly . Overall it was the most loveliest experience. It was very clean, smiley faces. Fab clinic! LITERALLY! thankyou ladies xx
Deborah  13 Mar 2020
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As usual my treatment was fab...staff are fab..wouldn't go anywhere else
Jadie  07 Mar 2020
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Jess was so attentive, both my eyebrow and nails are fabulous. Lucy was between appointments and took her time to say hello and be as lovely as ever. Thanks ladies
Liz  06 Mar 2020
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Vicky is an amazing therapist. She has the clients needs, well-being and aspirations at the very heart of what she does. Totally easy recommendation while she works for FabClinics.
Katie  06 Mar 2020
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Very pleased with my brows and the service, thank you
Lorraine  06 Mar 2020
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Very professional and well trained informative staff offering great services can’t fault anything so far looking at many treatments for the future.
Pavit  04 Mar 2020
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Really lovely service and enjoyed speaking to Lucy. Thanks a lot!
Inessa Romanenko  04 Mar 2020
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Excellent service !!!
Kate  29 Feb 2020
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Loved every minute of my session. Vicky is very careful and professional at what she is doing.
Jennie  29 Feb 2020
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Lucy was fabulous really put me at ease. Thank you!
Rachael  28 Feb 2020
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Lucy really is fabulous!! Caring, attentive and very professional. She’s very thorough and goes above and beyond to ensure I’m totally happy with all advice and treatments undertaken, Thankyou
Nina  27 Feb 2020
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julie  27 Feb 2020
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Lovely salon and delightful, professional staff.
Carol  22 Feb 2020
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Jen  21 Feb 2020
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Vicky was so lovely to talk to, so knowledgeable and so skilled. I had such a lovely time having nails and brows done. Would thoroughly recommend Fab Clinics!
libby  21 Feb 2020
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The girls made the treatment and were all lovely!
Sue  19 Feb 2020
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Excellent as always
Patrick  19 Feb 2020
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Michael  19 Feb 2020
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Charlotte  19 Feb 2020
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Charlotte  19 Feb 2020
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Charlotte  19 Feb 2020
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Rachel  15 Feb 2020
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Very relaxing hot stones massage hit just the right spots
Rachel  15 Feb 2020
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Well informed all the way through treatment and result looks great
Hannah  14 Feb 2020
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Amazing results, again.Thanks Jordan!
Emma  13 Feb 2020
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Enjoy the treatments and lovely staff
Kathryn  12 Feb 2020
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Good service from professional caring staff.
Jennie  09 Feb 2020
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Vicky was really lovely and my skin looked great.
Rob  07 Feb 2020
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Fab crew x
Sarah  05 Feb 2020
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Love the knowledge and time taken to discuss my needs. Feel confident and safe Lucy knows just what is right for me. Can’t wait to continue my beauty needs here.
Barbara  05 Feb 2020
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Beautiful spaces, very friendly staff and a superb massage!
Paula  04 Feb 2020
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Excellent service was made to feel very comfortable
Laura  04 Feb 2020
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Excellent treatment. Really enjoy MH treatments are Fab Clincs
Natasha  04 Feb 2020
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Lucy did a brilliant job!
amarjit  01 Feb 2020
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Jess did a good job . Very polite and helpful
amarjit  01 Feb 2020
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Great staff and atmosphere, advised thoroughly about procedure, Vicky was very informative and professional and put me at ease .. thanks
Kati  01 Feb 2020
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Excellent back and shoulder massage, got rid of knots.
Sharon  30 Jan 2020
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Really friendly professional service.
Sue  29 Jan 2020
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Excellent
Naomi  29 Jan 2020
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Jordan was lovely and made me feel completely at ease. The treatment was very professional. Very happy thank you so much!
Emily  28 Jan 2020
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Excellent
Alison  28 Jan 2020
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Jordan and Lucy lovely as usual x
Charlene  26 Jan 2020
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Was a nice experience. Very professional! Guidance on products was great too xx
Gail  25 Jan 2020
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Lucy was lovely
Hazel  24 Jan 2020
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Jordan is excellent- very pleased with my brows !!
Davina  24 Jan 2020
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All the girls are lovely
Lauren  23 Jan 2020
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Kimberley Parkes  23 Jan 2020
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Love coming to fab clinics, all the girls are lovely accommodating and friendly. Always recommend them
Hayley  22 Jan 2020
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My second time for this treatment with Jordan - absolutely wonderful treatment, Jordan is excellent. You’ve got yourself a regular!
lynne  22 Jan 2020
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Very friendly and professional
Clare  19 Jan 2020
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Jess was absolutely fabulous! Very thorough and professional. She did a great job! Thanks x
Gail  18 Jan 2020
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Jordan is very professional and friendly and always has a smile on her face x
Kellie  17 Jan 2020
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Friendly professional staff, beautiful surroundings
Jessica  17 Jan 2020
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Had an amazing hot stone massage with Jordan, I didn’t know what to expect as I haven’t had one before but it was so relaxing and Jordan did an amazing job!
Catherine  14 Jan 2020
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Very professional friendly staff. Felt very at ease. Highly recommend
Praba  12 Jan 2020
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It’s a first experience for my husban and he was really enjoyed.
Daria  11 Jan 2020
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My daughter is 12 was to really shy when she came for the 1st treatment but today she was looking forward to the acne oxygen treatment. Lucy is great with her young skin and very gentle so she gets the best experience. Thank you.
Samantha  11 Jan 2020
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Hannah  10 Jan 2020
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Amelia  10 Jan 2020
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Deborah  10 Jan 2020
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As per usual no complaints only compliments. Fab treatment by fab staff in fab surrounds. Thank you fab ladies
Sonia Myers  10 Jan 2020
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Jennie Davies  09 Jan 2020
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Excellent professional service. My nails look great and I really enjoyed my microdermabrasion treatment.
Adele  09 Jan 2020
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All at fab clinics are very friendly , lovely place to visit, vicky is very knowledgeable on all treatments . Highly recommend this place.
Rebecca Robins  09 Jan 2020
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Amazing service as always at Fab, was very well looked after by Vicky! Thank you again.
Amy  09 Jan 2020
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Vicky is very friendly and knows her stuff. Shes always asking if you're ok during the treatment. Great service.
suzanne  08 Jan 2020
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Fantastic service as always from Vicky.
Angela  08 Jan 2020
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Love coming to Fab clinics - we are very lucky to have such a beautiful place on our doorstep!
Barbara  07 Jan 2020
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A very relaxing & enjoyable experience
Manisha  06 Jan 2020
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Praba  04 Jan 2020
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Really enjoyed the treatment.
Tracey  03 Jan 2020
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Excellent customer service great staff top notch
Yulia  02 Jan 2020
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Tracey  02 Jan 2020
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Excellent information, well explained and happy with next steps.
Sarah  21 Dec 2019
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Brilliant gel manicure, good selection of colours and glitters. Vicky was very friendly and did a great job, thank you x
Sarah  21 Dec 2019
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Really great treatment and service. Thanks Lucy!
Amy  21 Dec 2019
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Lily  21 Dec 2019
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Shannon was lovely, lovely job
Jadie  21 Dec 2019
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Lucy was so lovely
Louise  20 Dec 2019
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My best facial yet! Lucy was so very friendly, professional and knowledgeable and answered all of my questions. Fabulous massage too, just the right pressure/touch. Thanks so much Lucy! Louise x
Ellie  19 Dec 2019
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Adele  19 Dec 2019
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Been coming to fab clinic now for 4 weeks , staff are all lovely and the clinic is very plush and professional definitely recommend ????
Hazel  19 Dec 2019
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Excellent salon very friendly staff
Jessica  19 Dec 2019
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Really lovely and relaxing spa pedicure and gel nails with Jordan, highly recommended
Jessica  19 Dec 2019
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Really lovely manicure and gel nails with Lucy, highly recommended!
Sharon  18 Dec 2019
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Lovely relaxing treatnent. Excellent service
suzanne  17 Dec 2019
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Lovely procedure and amazing service from Vicky as always. Highly recommended
Catherine  17 Dec 2019
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Cant fault the staff or service. Highly recommend.
Claire Milner  13 Dec 2019
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lynne  12 Dec 2019
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Very efficient,professional and friendly. I look forward to each appointment